Shipping & Returns

We like to ensure your satisfaction with every product you order from our online platform www.miztabryn.com                             

                  

Return Eligibility Criteria 

 

Returned items must be Unused

Returned Parcel must be complete (includes all parts & accessories)

Items must be kept holding the original Label                       

Original Package must be preserved (Sealed-Closed)

 

Return Reasons

 

Damaged or Defective item                   

Wrong Item Received                          

Customer Request Return  

 

How is the return processed?

 

1.     The client will contact our return service agent via 0506906436 within 3 days after receiving the parcel to explain the return case (the client must have the original order ID and the phone number used to place the order).

2.     If the client received a damaged or defective parcel or item, then he has to contact our return service agent within 24 hours after receiving the parcel.

3.     If the purchased item falls under our fashion category, then the client must contact our return service agent within 24 hours after receiving the parcel.

4.     The client must be prepared that our return service agent will ask him to send photos or videos that clarify and show the return reason and case.

5.     Our return service agent will investigate these photos and videos and evaluate if the item is eligible for return or not.

6.     Our return service agent will process a return request for the client, including sending a replacement for the client and picking up the damaged, defective, or wrong item.

7.     Not all products categories are eligible for return. Personal care tools for example fall under the non-returnable items

 

Delivery Fee burden 

Miztabryn will carry the return delivery fees burden.