In our privacy policy section, you find all the details related to your personal information and personal data and how we are handling it. In this section, we will talk about the measures we take to protect your personal information. We will explain all the data retention policy which means, what data is stored, how we collect it, use it, and for how long. 

• The privacy policy is applicable to your use of our website as well as application.
• We will only collect information when and where it is essential for us to do so.
• We collect your personal data when you use our website, application, create an account, make a purchase and provide us with your information, interact with us, modify your personal information on your account, subscribe to our newsletter, fill out a form and respond to surveys. However, when you navigate and browse on the website, you remain anonymous with no data collection until you create an account, or you make an order.
• We will keep your personal information as long as it is allowed by the law and as long as it is relevant to the purpose it was collected for.
• We collect, store, and process data to provide you with our services, improve our services, as well as our content, to provide you with personalized marketing and ads, for customer experience, and to detect any illegal or fraudulent activity.
• Please note that our Privacy Policy is periodically updated and that users are bound by the most recent update of the policy. It is therefore the customer's / user's responsibility to continue to check our newest and most updated Privacy Policy version. 

 

Type of collected data 

• We will collect personal information such as, but not limited to, name, username, date of birth, gender, address, telephone number, email address. In some cases, we may collect: age, country of birth, nationality, employment status, family status, interests and preferences, and many more.
• When you use online payment, we collect more data such as social security number, bank account and debit/credit card number, transaction details and anything you provide us with when you use online payment.
• Any data that we can collect under the law.
• All data that is related to your purchase such as transaction amount, time, location, payment methods, etc.
• Data that is related to other action you do on the website or the application (e.g., place an item in the shopping cart).
• Location such as your IP address
• Your consent to the transfer and storage of your personal information on our servers will be directly taken once you decide to provide us with it.

 

Who has access to your collected data?

Our primary interest is our customers and consumers. Hence, we will handle your personal information with delicacy. We will keep your data stored and secret, and we will not share it with any third party unless it is necessary. In fact, we may pass your personal information to a third party such as other partners, our agents, and subcontractors to help us with using your data for aforementioned purposes. For instance, we may pass the data to a third party in order to complete our service and deliver your order, or even to help us collect payments from you, use data for marketing and customer services. Moreover, we will pass your personal information to third party for risk reduction and fraud detection and protection. Otherwise, your data will not be sold or disclosed to a third party without your consent. We could sell your personal data or disclose it to a third party in case it was required by the law.

All the payments done on our site will be processed by our relevant agent. You have to provide us or our agent accurate and not misleading information, as well as you need to keep it updated and inform us with any change will occur.

 

Data Collection Period

There is no universal or standard approach to data collection. However, we will not retain the personal data for a period of time longer than it is necessary to achieve the purpose for which the data was collected and processed. Few exceptions came into place, such as when

- The retention of the record is required or authorized by the law

- The retention of the record is reasonably necessary for a lawful purpose related to a function or activity

- The retention of the record is required by virtue of a contract between the parties to the contract

- The data subject consents to the retention of the record 

Hence, your personal data will be stored by us and our service providers to the necessary time for the processing data purpose. We will store it whenever we are legally forced to or permitted to keep it, such as for legal compliance purposes, accounting purposes, in case of possible fraudulent activities, etc.

 

In case of any additional question, please feel free to contact us via phone call on +233 506906436.